Over the course of 2017, we listened to customers and made tons of additions to Pazien. Here’s a look at some of the biggest improvements we made and a sneak peek of what’s to come in early 2018.
Pazien gives you the ability to set authorization, sales and refunds, chargebacks and fee alerts. You can keep things broad, or narrow down to specific aspects of your payments to proactively manage and optimize your performance.
We always recommend enabling email notifications in Settings so you can receive a daily summary of any triggered alerts along with a link to dive into the details on Pazien. If email notifications are not enabled, you’ll simply receive an alert under the bell icon on Pazien, which lists any triggered alerts and allows you to click to explore what you were alerted to.
Here are some alerts customers monitor:
Daily approval rate in a region is lower than a specified percentage
Daily sales count is higher than the average number
Weekly chargeback count by payment method is higher than a set number
Monthly fee rate by provider is higher than a normal percentage
2018 tip: Make a list of 5 key performance indicators (KPIs) or goals you’d like to hit in 2018. Then set alerts to help you stay on top of those goals.
Applying filters to data has helped customers drill into their performance and make positive changes to their payments operations. In 2017, easy access to granular data empowered merchants to make informed decisions to integrate 3DS, add specific payment methods in certain regions, push transaction volume amongst providers, and much more.
To add filters on Pazien start typing a search in the filter bar, or click into the bar to quick-add or multi-select filters to apply. Choose the green plus (+) sign to include parameters, or the orange minus (-) sign to exclude data from results.
2018 tip Make use of the split screen comparison to identify what you’re doing well and determine how you can replicate that success across your performance. To access split screen, go to the analytics section of your choice and click the three line icon next to the title of that page.
Many payment managers are accustomed to working in Excel to understand and slice data. To help you work efficiently in one place, we added pivot table functionality to Pazien in 2017. In any performance card, you can click on the table gear icon to pop the pivot table definitions and really dig into data.
Most recently, a customer used authorization pivot tables to define a merchant category code (MCC) that wasn’t doing well in a particular region and swiftly routed that region’s transactions to a different MCC to improve acceptance.
2018 tip When choosing Values, add both the amount (default normalized currency) and the basic amount to view what was settled. For example, add Sales amount (in USD) and Sales amount to Values to see side-by-side comparisons of normalized and native currencies.
Every payment provider has different report formats and nomenclature, so one of our main goals remains to normalize that data and make it easier to dissect. A major 2017 addition was the ability to view data down to the transaction on the analytics pages. When you click View transactions or View fee details you get an aggregated and normalized list of every transaction from each provider within your chosen time period.
Some things to note:
Sales and refunds include details customers have requested such as transaction vs. settlement date, transaction vs. settlement amount, calculated FX
Chargebacks include details customers have requested such as ARN, lifecycle state, original transaction and settlement date
The Account column, or first six and last four, show when providers pass along those details
All data is exportable
If data fields appear missing (–), it’s likely we don’t get that level of detail from the provider
Transaction search removes the task of scrolling through pages of transactions to find just one, and eliminates relying solely on Excel for search. Customers requested search for a variety of reasons, but notably to search for specific orders when identifying discrepancies in data or disputes from their customers.
All you have to do is click Search in the left navigation and enter at least one field for Pazien to find.
Many of our customers come from large companies with multiple arms of the business or subsidiary brands. Because of this, certain people within the company are only privy to certain sets of data. We put this feedback into action and implemented user permissions.
Now Admins can navigate to User management from the profile navigation and manage who views what – whether it’s individual business units, specific provider data, or different sections of Pazien. For instance, fraud team members may only need to see chargebacks, whereas controllers need reconciliation access.
2018 tip Create business units to focus on particular sets of data. We can map your merchant IDs (MIDs) to be grouped, tiered and split out so you can easily interact with what’s important to you. Let us know if you’re interested.
Over the course of 2017, we’ve worked to provide greater detail and advanced interactivity with chargebacks. You can now dive deeper into your retrieval requests, settled chargebacks, and representments by filtering on a given lifecycle state.
We’ve added more providers to Pazien to expand our global volume. We now support over 30 major payment providers. Here’s who’s new to the mix:
Worldpay US (aka Lynk)
AND THEN SOME
We’ve also been busy with small changes that can have a big impact on efficiency when analyzing your data.
Currency normalizer – choose to view all of your data in your normalized currency of choice
Change over time – click the triangle button in any performance card
Copy filters – click the duplicate button at the end of the filter bar and paste in another section
Open a new tab – click the plus (+) tab in Analytics sections if you’d like to run a new filter search
Export charts and graphs to PDF, PNG or JPG for visual aids when reporting to management
Soon you’ll be able to toggle between Transaction date and Settlement date right from the date picker to understand when customers buy and when you receive your money.
View batch summaries from your providers to easily match to your bank statements. See total sales and refunds, fees, chargebacks, and miscellaneous items to get your net cash flow and click in to view transaction-level details.
We’re adding a view that lets you know when your data is available in Pazien and shows if there are missing or errored reports from your providers.
Why we’re adding this: Different providers have different settlement windows so if you’re working with multiple providers it can be difficult to know when to expect your data. Even if you’re working with one provider, reports can come in at random times or the reports can be formatted incorrectly, obstructing your ability to accurately analyze your data. This addition should give you insight into when you can interact with your data and let you know when to contact your provider about missing or inaccurate reports.
CUSTOMIZABLE DASHBOARD WIDGETS
Soon you’ll be able to edit dashboard widgets so the metrics most important to you are front and center when you log in.
It's been a great 2017 and we're looking forward to a busy and productive 2018.